Student Hub

Where are the Student Hubs located? 

The Student Hub has two locations: 

• Preston Campus - Building C, Level 1 
• Heidelberg Campus - Building F, Level 1 

How do I contact my teachers? 

The Student Hub can provide you with contact information for your department. Call 1300 635 276, press 2, and then 1 to get in touch. 

Where can I find a map of the campus? 

You can find campus maps at the bottom of our Contact Us page.

I'm interested in enrolling into a course; how do I apply? 

Student Hub generally assists current students. Go to How to Enrol for help with the application process.

You can also contact one of our Education and Course Advisors on 1300 635 276 (Press 1 on the menu) 

I need a document proving that I am enrolled at MP; where can I get one? 

You can call 1300 635 276 and navigate by pressing 2, then 1.

Or drop into the Student Hub to obtain a Student Confirmation Sheet. 

We can email it to you or provide hard copies at the Preston or Heidelberg campuses. 

Centrelink needs proof that I am an enrolled student; what can you provide for me? 

We can provide a signed Student Confirmation Sheet to you to give to Centrelink. 

Please call the Student Hub on 1300 635 276 and navigate by pressing 2, then 1.

Or come to the Student Hub at the Preston or Heidelberg campuses.

I need to pay my fees; who do I contact? 

You can pay your fees online once you have received your fee statement (all details will be in your email), or you can visit your campus Enrolment Centre and pay in person, or also contact one of our Education and Course Advisors by calling 1300 635 276 and pressing 1 on the menu. 

Students studying at the Heidelberg Campus can also visit the Heidelberg Student Hub in Building F to pay fees. Fees must be paid prior to first class. 

How do I withdraw from my course?  

If you have attended classes then you will need to get in contact with your department to withdraw. Otherwise, if you have never been to a class or started your course, then you can call the Student Hub on 1300 635 276 and navigate by pressing 2, then 1, or fill in a Student Request Form here: Make a Student Request (salesforce-sites.com)

If I withdraw from my course, am I eligible for a refund? 

If you are within 28 days of starting your course, then you will be eligible to be assessed for a refund for your course. 

The refund of fees will not be granted after 28 days of course commencement, or re-enrolment commencement date for Certificate I-IV courses, and after census date for Diploma level and above courses. Please find all refunds information on the Refunds pages.

How long will my refund take? 

Refunds will typically take between 2-3 weeks to come back to you. After 2-3 weeks you can contact the Student Hub on 1300 635 276 and navigate by pressing 2, then 1. Or send an email to refunds@melbournepolytechnic.edu.au.

I am a new student, where can I get a Student ID card? 

You can have a Student ID card printed at your campus’ Library/Enrolment Centre, or the Student Hub at Preston or Heidelberg campuses.

I want to update my personal details; how do I do that? 

Go to Updating Your Personal Information and complete the Amendment to Personal Details Form.

What is my student email address and password? 

Your student email and password will be emailed to you via a tech support email when you enrol as a new student. 

As an example, your student email address will look like this: s1234567@student.mp.edu.au and your password will be a default password of your birthdate backwards like this: YYYYMMDD 

• For a step by step guide, click here. 
• For a video guide, click here. 

I have forgotten my password. How do I reset it? 

You can choose the ‘reset’ option on the initial page where you are trying to log in, otherwise please call IT support on 1300 635 276 and navigate by pressing 2, then 3, and they can assist you. 

Where can I get my timetable? 

Once your timetable is completed, it will be available on the Thrive App and on your Student Portal. If you are having trouble finding it on Thrive or the Student Portal, you can also contact your department directly.  

• Here is a ‘how to’ guide for timetables 
• Here is a video guide for accessing your timetable on a computer. 
• Here is a video guide for accessing your timetable on an iphone or iOS device. 
• Here is a video guide for how to read your timetable. 

Where can I get a parking permit?  

You can get a parking permit sticker for your car from any of our campus Libraries, or at the Student Hub at the Preston and Heidelberg Campuses. 

You will need to be a current student and show your Student ID Card to obtain this.  

Do I need to pay for parking? 

Yes, you will need to pay for parking at campuses with parking facilities. Please see the link for parking information on our website. https://www.melbournepolytechnic.edu.au/students/key-facilities/parking/  

• Here is a video about paying via the ticket machines on campus. 
• Here is a video about paying via the CellOPark App 

I need help navigating Moodle; who can I contact?  

• You can call Moodle Help on 9269 1350 or 9269 1355. 
• You can also email at moodlehelpdesk@melbournepolytechnic.edu.au  
• Visit the library website for helpful resources for Moodle.
• Watch this video on navigating Moodle. 

I need help navigating Zoom; who can I contact? 

A good place to start if you are having trouble using Zoom is with your teachers.

You can also call ICT on 1300 635 276, press 2, and then 3.

Watch some videos put together which explain the Zoom processes.

I don’t have a webcam for online Zoom classes; what can I do? 

Libraries at Epping, Fairfield and Preston have access to laptops you can hire to use on campus, for 4-hour intervals, that have webcams so you can join in on your Zoom classes. Call 1300 635 276, press 2, and then 2, to get in touch with your nominated Library to book. 

How do I view my course results? 

Your results can be found through the Student Portal. On the Portal page, click the light pink “Results” box, and then login to view your results. 

• Here is a video demonstrating how to view results. 

I completed my course last semester, when will I receive my certificate and transcript? 

Melbourne Polytechnic now issues electronic transcripts and qualifications via the My eQuals platform. Our Awards team will generate the certificates/transcripts once a month. Once all of your results have been entered and you have passed your units successfully in the month you finished your course, you should be in the next month’s cycle.

Please call the Student Hub on 1300 635 276 and navigate by pressing 2, then 1, to check your status if you think some time has passed.  

I require a replacement transcript for a previous course, where can I get one? 

Melbourne Polytechnic can re-issue most course transcripts. Transcripts are issued by our Awards department on the My eQuals platform.

Transcripts cannot be re-issued on the same day of your request and will incur a payment.

Once you have filled in a student request form, the Hub will forward your request to the Awards team who will liaise with you for the rest of the process. 

You can find the Student Request form here: Make a Student Request (salesforce-sites.com).

I have lost my certificate; how do I get a replacement? 

Melbourne Polytechnic can re-issue most course certificates. Certificates are issued by our Awards department on the My eQuals platform.

Certificates cannot be re-issued on the same day of your request and will incur a payment.

Once you have filled in a student request form, the Hub will forward your request to the Awards team who will liaise with you for the rest of the process. 

You can find the Student Request form here: Make a Student Request (salesforce-sites.com).

What options are there for study support? 

Melbourne Polytechnic offers Individual Learning Skills Sessions, free online study help 24/7 via Studiosity, and an LN Support program - literacy and or numeracy support in your classes. 

Please find out more on our website or call the Library on 1300 635 276, press 2, and then 2. https://www.melbournepolytechnic.edu.au/students/services-and-support/learning-support/ 

I have a diagnosed disability and may need help in class, can I talk to someone? 

Our Equity and Access team will work with you to decide on the services that are required to support you during your time at Melbourne Polytechnic. 

You can send them an email at equityandaccess@melbournepolytechnic.edu.au and find more information here: https://www.melbournepolytechnic.edu.au/students/services-and-support/student-equity-and-access-service/ 

• Here is a video about what they offer. 

How can I make a counselling appointment? 

For information about counselling services available to students at Melbourne Polytechnic, please see the Counselling webpage. 

If you are a current student, you can make a counselling appointment by either ringing the Student Hub on 1300 635 276 and navigate by pressing 2, then 1, or booking online at: https://forms.office.com/Pages/ResponsePage.aspx?id=M-jKVyByCECK2-aQSwVD8AWjOWtL8MVAgjezsefRNG9UOENDQkRCWFVNVEQ1UVlJWDFZMTVWTlNPMy4u  

• Here is a video about what they offer. 

Does Melbourne Polytechnic offer student accommodation? 

There are a number of accommodation options.  

Please find them listed here on our Accommodation page.

I want help with my resume and job search; do you offer anything? 

Our Skills and Job Centre will be able to help with you everything from resumes to careers advice.  

You can book an appointment online. 

I want to make a complaint; how do I do this? 

If you would like to make an official complaint for any reason, please complete the online form on our website and the Complaints Officer will get in contact with you: Lodge a Complaint (salesforce-sites.com)

I have a compliment/feedback I would like to share; how can I do this? 

If you would like to share any sort of feedback, or compliment a Melbourne Polytechnic staff member/department, please email the feedback department here: feedback@melbournepolytechnic.edu.au or fill out our compliments form on our website: Pay a Compliment (salesforce-sites.com)